Shipping

Delivery within Germany

Within Germany, all orders are delivered climate neutrally with DHL GoGreen. The average delivery time within Germany is 1-3 working days. The stated shipping costs include the value-added tax of 19%. Information on shipping costs can be found in the shopping cart system and on the order page. Every shipment has a tracking number. All packages are insured against loss or damage in transit.

The shipping rate includes the German value added tax (19%).

Free shipping from 50 € order value

From 50,00 € order value we deliver free of charge to Germany.

Shipping within Europe

Orders to other European countries are delivered by DHL International. The average delivery time within Europe is 3-7 working days. The shipping costs stated below include the VAT of 19%. Information on shipping costs can be found in the shopping cart system and on the order page. Each shipment is sent with a tracking link. All packages are insured against loss or damage in transit.

The shipping rate includes the statutory value added tax (19%).

Free shipping from 75 € order value

From 75,00 € order value we deliver free of charge to the European countries listed above.

International delivery 

Orders outside from Europe are delivered by DHL International. The average delivery time is 10-15 working days. The shipping costs stated below include the statutory VAT of 19%. Information on shipping costs can be found in the shopping cart system and on the order page. Each shipment is sent with a tracking link. All packages are insured against loss or damage in transit.

The shipping rate includes the statutory value added tax (19%).

Free shipping from 150 € order value

From 150,00 € order value we deliver free of charge to both countries listed above 

* Customs
If you choose to ship outside the European Union, additional customs charges may apply upon delivery to the destination country. Please note that customs duty is not included in the delivery price and as a buyer you are solely responsible for these costs. You can find out about the customs process and costs in your country by contacting your local customs office.

Returns

You have the option of returning items from your order to us within 14 days of delivery. A refund can only be made if the items arrive in original packaging, unused and undamaged.

The right of cancellation does not apply to sealed goods that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

If we have sent the wrong product, we will of course bear the return costs. For all other reasons for return, the buyer is responsible for the return costs incurred. Return costs in Germany amount to a flat rate of €5.90 per return shipment. Return costs from other EU countries amount to €15.90. Return costs from the USA and the UAE amount to €39.90. After receipt and inspection of the goods, we will refund all payments minus the return costs.

Returns procedure:

Send us an email to info@limacosmetics.com or a letter to our postal address stating that you wish to return a product. We will get back to you as soon as possible within 1-3 working days. We will send you the return label by email.