Terms and conditions

General Terms and Conditions

These General Terms and Conditions apply to every offer on the part of the seller and to every distance selling agreement through the webshop www.limacosmetics.com between the seller and consumer.

The access to and use of the website  www.limacosmetics.com operated by Linea Márti e.V. is subject to these Terms and Conditions. These Terms serve as a legal base for the selling of products available in the webshop and determine the responsibilities of both seller and consumer.

Consumer has the right to access the General Terms and Conditions at any time on the website and is entitled to request a PDF version via mail at info@limacosmetics.com.

Language of the agreement is English.

 

Seller

Linea Márti e.v.

Headquarters: 6753 Szeged, Vártó utca 4, HUNGARY

EU VAT number: HU67702637

Website: www.limacosmetics.com

E-mail address: info@limacosmetics.com

Webshop hosting: Bit2Bit Kft.
Address: 6723 Szeged, Sólyom utca 9. B. lház. IV. em. 12.
Contact data: info@b2shop.hu
VAT number: 06-09-020433

Definitions

Seller: Linea Márti e.v.

Consumer: the natural person who is not acting in the exercise of a profession or business and who places an order on the webshop www.limacosmetics.com and enters into a distance selling agreement with the seller.

Webshop: Website operated by the seller under the domain name www.limacosmetics.com with the objective of offering products and services to the consumer.

Distance selling agreement: an agreement in which within a framework of a system that is organized by the seller for the purpose of the distance selling of products and/or services, up to and including the conclusion of the agreement, use is only made of one or more technologies for distance communication (without the consumer and seller having to be present at the same accommodation sand the same time). The General Terms and Conditions apply to all sales transactions between seller and consumer.

 

1. Placing an order

1.1. Offer

Each product shown on the webshop is available for purchase.

The products offered by the seller are presented with a full description which is detailed enough to allow for an adequate assessment on the part of the consumer.

Due to the nature of the products (handmade) there might be variations in colour and texture. These variations do not affect the product quality. Between the net weight of the product stated in the product description and the product received by consumer might be a slight weight difference (+/-10%). Seller is not liable for differences (as stated above) in the product’s appearance and weight.

While seller uses reasonable endeavors to ensure that the information on the webshop is accurate and up to date, it does not give any warranty as to its accuracy or completeness and will not be responsible for any errors or omissions or for the results arising from the use of such information.

1.2. Placing an order

Consumer can collect the products in a virtual shopping cart (cart) by pressing the button “Add to cart”.  At every stage of the ordering process, consumer has the possibility to step back and amend the content of the cart. Consumer can place an order with or without registration, however, previous registration enables the consumer to shop faster, be up to date on an order's status, and keep track of the orders previously made.  During checkout consumer is asked to state shipping address, billing data and has the possibility to choose the payment method. In the last order summary section consumer may place the order with the “Place order” button.

1.3. Responsibilities

Seller is not liable for the accessibility and functionality of the webshop and bears no responsibility of any damage or disadvantage, that result of a technical or connection failure, data loss, or problems in the data transmission.

Consumer is solely responsible for the safety storage of her/his personal data on the computer, in particular, for the login data to the webshop. Seller is not liable for any damage or disadvantage resulting from a data loss or the unauthorized use of the login data of consumer. In this case, consumer is bearing full responsibility towards the seller and any third parties harmed.  Consumer is obliged to keep registered personal data up to date, especially her/his shipping data since consumer is solely responsible for mislead packages, delivery failures and any emerging extra costs deriving from a late or missing notification.  Recommendations and further tips communicated on this webshop shall be used by consumer at her/his own risk.

2. Distance selling agreement

The products shown in the webshop are to be considered as an online product catalogue. To place an order consumer needs to follow the steps stated in 1.2. of the Terms and Conditions. Order completion is subject to the payment of the full price including shipping costs.

Upon an order, consumer receives an automated confirmation via e-mail. In case the e-mail confirmation is delayed or missing, Consumer is obliged to inform the seller without fail.

Automated order confirmation does not mean that a distance selling agreement is set up between seller and consumer. The distance selling agreement is valid as soon as the seller informs consumer about the acceptance of the order or the products ordered by consumer and handed over to the carrier.

3. Price

The price stated beside the product is the purchase price of the article. The purchase price is quoted in euros (€) and does not include VAT due to the fact that seller is exempt from VAT. Price does not include the delivery from the order from seller to purchaser. Shipping price is quoted in the order preview section of the webshop, which depends on the shipping address of consumer. Seller reserves the right to alter the prices stated in the webshop. The price change does not affect the conditions of the orders placed prior to the amendment unless otherwise specified in the Terms and Conditions.

Seller may be entitled to change the price of the products already ordered in case the reason of the price change is a false data entry. In this event, consumer has the right of revocation but is not entitled for compensation.

4. Payment method

4.1. Cash on delivery

The full amount of the order including shipping costs is due to the carrier at the exact time and place of the delivery in cash. This payment option is available exclusively for shipping within Hungary.

4.2. Advanced payment 

In this case, Consumer is obliged to pay the full amount of the order including shipping costs via bank transfer within 24 hours upon receipt of order by Seller. In case Seller finds no trace of an incoming payment linked to the order, he reserves the right to either withhold the products until the full amount is paid or to cancel the order in full. In either case, Seller will inform the Consumer per E-mail about the decision.

Obligatory information the Consumer must state at the bank transfer: order number, name and full amount of order. In case this information is missing full or partially, Consumer is solely responsible for any arising extra cost or disadvantage towards Seller and third parties. In case the order number is missing, the Seller will intend to link the incoming payment with the order, in case the attempt fails, the order will be cancelled and Seller will refund the amount received (deducted with any emerging costs like transfer fees) to the bank account the payment was made from.

4.3. Credit card

Seller provides a secured payment system through an established contracted party. Seller accepts the following bank cards: VISA, VISA Electron, MasterCard and Maestro.

Consumer’s bank account is charged after a placed order.

4.4. General information

According to the billing data stated by consumer seller is providing an electronic invoice and consumer disclaims the receipt of a paper invoice. Consumer is aware that it is not possible to amend the consigned invoice.

5. Delivery and execution

5.1. Delivery

The order will be shipped within three (3) working days, unless other shipping deadlines are stated by seller (for example: pre-orders).

Seller offers to every order a tracking number, which enables consumer to trail the package as soon as it has been registered in the system of the carrier.

Detailed information on the contracted carriers and estimated shipping times are stated in the “Shipping information” section of the webshop.

5.2. Property rights

Products remain in the property of seller until the payment has been made in full.

5.3. Consumer's responsabilities

In the event that consumer stated a false shipping address or the package cannot be handed over at consumer’s fault, consumer is liable for any damage or disadvantage that results from this action.

At the time of delivery consumer is obliged to examine the package concerning the quantity and quality of the goods and needs to sign the receipt of the carrier. A proper receipt serves as evidence that the package was handed over unfaulty as long as consumer proves the contrary.

5.4. Equivalent product

In case a product is not available in the webshop or it cannot be shipped within the regular shipping time, seller reserves the right to proceed the order without the missing item (if the order consists of more than one product) or offers consumer an alternate product equivalent to the missing product in value and function.

If consumer does not wish to receive an equivalent product, seller reimburses the purchase price of the missing product.

5.5. Delivery before and during holidays

Before international holidays (Christmas, Mother’s Day, Father’s day, etc.) the regular shipping time might get extended by approximately one week.  We kindly ask you to take the delay into consideration and place an order in advance.

6. Complaints handling

Complaints regarding the implementation of the agreement are to be lodged with the seller via the e-mail address info@limacosmetics.com. In case the wrong product was sent to the consumer, the product was delivered with an existing damage or the received package is not complete, consumer should inform the seller within 14 days upon receipt of the order.

Seller reserves the right to refuse a complaint in case the product damage derives from a false usage or storage at consumer’s part.

Consumer is liable for any damage or extra cost caused due to a late report to the seller or the acceptance of a damaged package.

Seller examines the complaint and informs the consumer about the decision via e-mail.

Faulty products will be replaced or if it is consumer’s wish, the purchase price of the faulty goods will be refund within 30 days of receipt of the complaint.

7. Revocation

7.1. Right of revocation

The consumer has the option to dissolve the agreement within a period of 14 days upon receipt of the order without having to state the reasons.

To exercise the right of revocation, consumer needs to inform the seller in a written form. Consumer may use the sample revocation form provided by seller in 7.4.

Consumer is obliged to enclose the original receipt and the purchased goods and send it to the seller latest on the 14th of the deadline with registered post.

7.2. Costs in the event of revocation

If the consumer opts to exercise the right of revocation, the she/he will be charged the costs of the return shipment.

7.3. Consequences of revocation

In case of a proper revocation stated in 7.1., seller is obliged to refund the purchase price of the product within 30 days of receipt of revocation. Seller submits the refund to the bank account the consumer used to make the transaction, unless consumer requests otherwise.

A proper revocation handed in by consumer within the formal deadline terminates selling agreement between seller and consumer.  If the revocation request is incomplete (consumers personal data is missing or is not corresponding with the data registered with seller, products are not sent back to seller in due time), the revocation might be refused by seller.

Seller reserves the right to withhold the refund until the products are returned.

7.4. Sample revocation form

Recipient: Linea Márti e.v., 6753 Szeged Vártó utca 4, HUNGARY

Hereby I revoke the contract concluded by me regarding the purchase of

the following goods:

/the rendering of the following service:

Ordered on the following date:

Name of the consumer:

Address of the consumer:

Signature of the consumer:

Date:

7.5. General information

The return of goods is not possible if the packaging has been removed, the seals are broken or the resell of the product is not possible due to a hygiene or safety reason.

Consumer is obliged to return the products in the original packaging and needs to take care of a protective packaging during the shipment.

8. Copyright

The contents of the webshop: pictures, product names, descriptions, texts, logos, music and video data are the copyright trademark or registered trademark of the Seller. The use of any content of the website is subject to the written permission of Seller. It is forbidden to copy, store or amend any content of the website.

9. Disposals

9.1. If part or parts of these General Terms and Conditions is/are repealed, the remaining part will further apply.

9.2. Seller reserves the right to amend these General Terms and Conditions.

9.3. All the agreements between consumer and seller to which these General Terms and Conditions apply are subject to Hungarian law alone. If the General Terms and Conditions are accepted in another language other than Hungarian, and the two versions are controversial, the Hungarian General Terms and Conditions are precedential. 

9.4. Consumer and seller endeavor to solve any dispute regarding their distance selling agreement in a peaceful way. If the negotiation turns to be unsuccessful, consumer and seller agree to acknowledge the exclusive jurisdiction of the local court of seller (Szegedi Járásbíróság).

Szeged, 03.08.2016

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